1.OUR REFUNDS POLICY
1.1 We guarantee your satisfaction with our Products and if, for a reason of manufacturing fault, you are not satisfied with any Product(s) you purchase, we offer a 7 days refund or exchange policy. This is to ensure your satisfaction at all times with our Products.
1.2 Without prejudice to condition 8.1 in Terms and Conditions, you may cancel a Contract Within 7 days of delivery, provided that the Products has not been used and not been subjected to excess heat. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy. This provision does not affect your statutory rights.
1.3 When you return a Product to us (for instance, because you have canceled the Contract between us, or have notified us in accordance with paragraph 18 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will notify you of your refund via letter or e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days, of the day we received your cancellation or the day we confirmed to you via letter or e-mail that you were entitled to a refund for delivery of the defective Product back to Genetic Supplements representatives.
1.4 If the product is at fault, or packaging is damaged beyond the salvageable state, we will either refund or replace ASAP.
If however, a customer is complaining of their personal taste preference / allergic to any raw materials, we would look to either partially credit the customers account, offer to send an alternative flavor choice at our sole discretion, or refund up to 20% of the purchase price ONLY upon receipt of the tub in question returned to us, which must be returned to us at the customers expense.
1.5 If the delivery note says an item should be in your parcel but it isn't, or if you have received an incorrect wrong item not ordered, please use our the contact form page to get in touch with us letting us know which item(s) you believe are missing, or if you have received the wrong item. You have up to 72 hours to inform us of such an error, outside of 72 hours we will not be able to investigate or assist with this claim.